Step 1: If you find damaged goods or receive items inconsistent with your order upon receipt, please contact your dedicated customer service or send an email to our service mailbox. Provide detailed information such as order number, product name and photos to apply for return.

Step 2: After receiving your application, Ollybuy customer service will contact the Chinese seller. Once the seller approves your return or exchange request, Ollybuy support will reach out to you via WhatsApp / WeChat / email with relevant details.

Step 3: After reading the return/exchange email details, please send all relevant items to Ollybuy as soon as possible, including the goods, original purchase proof, original packaging, and a copy of the confirmed return & exchange application email.