Welcome to OllyBuy Help Center. Here you can find answers to most frequently asked questions about our China shopping agent and parcel consolidation service. If you cannot find the information you need, feel free to contact our customer service team.

Q：Tips for first-time users：

  1. Always add your OllyBuy customer ID when filling our warehouse address.
  2. Compare different courier options on shipping time and price before shipment.
  3. Submit inspection request if you buy expensive or fragile goods like ceramics.
  4. Do not buy prohibited items, or the parcel will be seized by carrier or customs.

Q：How will I know when my parcel arrives at your warehouse?

A：Once the supplier’s package arrives and is scanned in our warehouse, we will send you a notification via WhatsApp or email, including the weight, size and photo of the outer package. You can then submit consolidation, repack or inspection requests.

Q：What should I do if the seller sends the goods to your warehouse but marks the wrong recipient information?

A：Please double-check the warehouse address and your unique customer ID when you place orders with Chinese sellers. If the information is incorrect, we may fail to identify and match your parcel, which may lead to delayed processing or lost packages.

Q：Can I change the receiving address of my international shipment after the parcel has been shipped out?

A：Once the parcel is handed over to the courier, address modification is not guaranteed. Please confirm your delivery address carefully before you submit the shipping request.