Once your goods arrive at our warehouse, our staff will carry out standard inbound inspection work. Our routine inspection mainly checks the quantity of parcels, the integrity of outer packaging, and visible surface damage of goods.
After we deliver your parcels to the logistics carrier, you are required to inspect the goods immediately upon receiving the shipment. If you find quantity mismatch, broken packaging or visible damage, you need to take clear photos and videos as evidence and submit a ticket to our support team within the required time frame.
We cannot accept complaints or claims for hidden internal defects, product quality problems from suppliers, or damage that cannot be identified through conventional appearance inspection.